We’re WorldHost Certified!

The William IV in Truro has become the latest organisation in the UK to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.

WorldHost is a world-class customer service training programme that has already been used to train nearly over 150,000 people in the UK, including tens of thousands of staff and volunteers for the London 2012 Olympic and Paralympic Games.

WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.

“We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status. When our customers see the WorldHost logo displayed in our business, they’ll know that we have made a commitment to delivering an exceptional experience for them. Not only does this generate a positive buzz about the service we offer, but it helps to promote Truro as a friendly and welcoming tourist destination.” – Ellie Pitt, Proprietor – The William IV Truro.

About WorldHost

WorldHost customer service training has been used to train over 150,000 people in the UK, including tens of thousands of volunteers and staff at the London 2012 Olympic Games and Paralympics, who were widely praised for the fantastic welcome they gave to visitors.

The WorldHost programme is being rolled out across the UK by the People 1st Training Company, to help businesses gain a competitive edge and position the nation as a world-class tourist destination. More information about WorldHost training can be found at www.worldhost.co.uk

Originally developed in Canada – widely recognised as the leading global destination for visitor welcome – and adapted for the UK market by the People 1st Training Company (www.people1sttraining.co.uk), the WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. All WorldHost trainers are quality assured and are regularly tested to ensure they continue to deliver world-class customer service training.

The fifth annual Cornwall Best Bar None Awards Evening was held at Heartlands, Pool on the evening of Tuesday 24 February when the premises achieving accreditation and winners were announced and we are very very happy to announce that we are one of those winners!

The Best Bar None scheme is in place to promote good management practices and the operation of a licensed premises in terms of public safety, nuisance prevention, health and safety and the safety of children.

Even though we were first-time entrants, we have achieved the incredibly demanding standard for the accreditation and we also won the category award for Best Small Pub! We managed to snap a couple of photos of the occasion with Paul, Ellie, Nick, George and Lauren.

We’re incredibly honoured to have been given this award and we are, as always, dedicated to making our venue a place where our staff enjoy working and customers love to visit. We’d like to take the time here to thank the team for their hard work which made this possible and we would like to thank everyone at Cornwall Best bar None for this prestigious award.

Please click the images below for larger pictures from the Best Bar None Awards.